Our Cancellation Policy
In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, we have adopted the following policies:
A 24-hour advance notice is required when canceling/rescheduling an individual appointment. This allows the opportunity for someone else to avail themselves of our services.
If you are unable to give us the minimum 24-hours advance notice, and we are unable to fill your time slot, you will be charged the full amount of what would have been your treatment fee. We will either charge your card on file, submit an invoice to your email on file or automatically deduct the outstanding balance from an existing pre-purchased promotion or gift certificate.
The invoice must be paid in full prior to your next treatment.
On the other hand, if we are able to fill “your” time slot with somebody else, you will not be charged for that missed appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment, and future service will be denied until payment is made.
Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session, however we will do our best to satisfy the scheduled time.